1. As the current cryptocurrency market price is fluctuating rapidly, it is calculated and transferred based on the cryptocurrency price at the time of remittance when depositing and withdrawing cryptocurrency. Therefore, please understand that the amount of cryptocurrency may be different from the amount of cryptocurrency at the time of application.
2. In the current cryptocurrency remittance process, gas costs may surge, making it difficult to withdraw smoothly.
In this case, once the withdrawal application is received, our support team can inquire about the wallet address of another cryptocurrency that can replace the cryptocurrency wallet you applied for, so please refer to it.
3. Cryptocurrency withdrawals will be made on GMT+3 & GMT+11 during the week.
4. If you abuse our deposit and withdrawal system in anticipation of premium profits using the price difference of the cryptocurrency exchange, please be careful that withdrawals may be processed or restricted after 48 hours.
5. If the source of the funds is unclear, an explanation may be requested, and if the explanation is not made, withdrawal may be restricted.
Please note that the deposit, withdrawal and customer consultation centers are operated in the following times as follows:
1. Customer Consultation Center: Weekdays AM 09:00 ~ PM 06:00 (GMT+8) [Closed on weekends and holidays]
-Online consultation chat services
-For after consultation hours, you may submit us an online inquiry (Submit)
-Inquiries will be answered on the next business day.
2. Deposit processing time: 365 days, 24 hours
-AM 09:00 ~ PM 06:00(GMT+8): Processed as deposits.
-PM 06:00 ~ AM 09:00 (GMT+8): Initially, this will be processed as a credit, and will be changed to a deposit the next business day.
3. Withdrawal processing time: Weekdays AM 09:00 ~ PM 06:00 (GMT+8)
-You can apply for a withdrawal at any time.
-Applications for withdrawals made during the weekends, holidays, and outside withdrawal processing times will be withdrawn on the next business day.