HELP CENTER

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NOTICE

Precautions for deposit/withdrawal in cryptocurrency

1. As the current cryptocurrency market price is fluctuating rapidly, it is calculated and transferred based on the cryptocurrency price at the time of remittance when depositing and withdrawing cryptocurrency. Therefore, please understand that the amount of cryptocurrency may be different from the amount of cryptocurrency at the time of application.

2. In the current cryptocurrency remittance process, gas costs may surge, making it difficult to withdraw smoothly. In this case, once the withdrawal application is received, our support team can inquire about the wallet address of another cryptocurrency that can replace the cryptocurrency wallet you applied for, so please refer to it.

3. Cryptocurrency withdrawals will be made on GMT+3 & GMT+11 during the week.

4. If you abuse our deposit and withdrawal system in anticipation of premium profits using the price difference of the cryptocurrency exchange, please be careful that withdrawals may be processed or restricted after 48 hours.

5. If the source of the funds is unclear, an explanation may be requested, and if the explanation is not made, withdrawal may be restricted.

Information on deposit and withdrawal times and customer consultation center hours

Please note that the deposit, withdrawal and customer consultation centers are operated in the following times as follows:

1. Customer Consultation Center: Weekdays AM 09:00 ~ PM 06:00 (GMT+8) [Closed on weekends and holidays]
-Online consultation chat services
-For after consultation hours, you may submit us an online inquiry (Submit)
-Inquiries will be answered on the next business day.

2. Deposit processing time: 365 days, 24 hours
-AM 09:00 ~ PM 06:00(GMT+8): Processed as deposits.
-PM 06:00 ~ AM 09:00 (GMT+8): Initially, this will be processed as a credit, and will be changed to a deposit the next business day.

3. Withdrawal processing time: Weekdays AM 09:00 ~ PM 06:00 (GMT+8)
-You can apply for a withdrawal at any time.
-Applications for withdrawals made during the weekends, holidays, and outside withdrawal processing times will be withdrawn on the next business day.

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High Risk Warning: Forex and Cryptocurrency trading carries a high level of risk that may not be suitable for all investors. Leverage creates additional risk and loss exposure. Before you decide to trade foreign exchange, carefully consider your investment objectives, experience level, and risk tolerance. You could lose some or all of your initial investment; do not invest money that you cannot afford to lose. Educate yourself on the risks associated with foreign exchange trading, and seek advice from an independent financial or tax advisor if you have any questions.
Advisory Warning: NGEL GLOBAL provides references and links to selected blogs and other sources of economic and market information as an educational service to its clients and prospects and does not endorse the opinions or recommendations of the blogs or other sources of information. Clients and prospects are advised to carefully consider the opinions and analysis offered in the blogs or other information sources in the context of the client or prospect's individual analysis and decision making. None of the blogs or other sources of information is to be considered as constituting a track record. Past performance is no guarantee of future results and NGEL GLOBAL specifically advises clients and prospects to carefully review all claims and representations made by advisors, bloggers, money managers and system vendors before investing any funds or opening an account with any Forex dealer. Any news, opinions, research , data, or other information contained within this website is provided as general market commentary and does not constitute investment or trading advice. NGEL GLOBAL expressly disclaims any liability for any lost principal or profits without limitation which may arise directly or in directly from the use of or reliance on such information. As with all such advisory services, past results are never a guarantee of future results. NGEL GLOBAL does not offer its services to residents of certain jurisdictions such as USA, Cuba, Sudan, Syria and North Korea and listed / relevant parties of Consolidated United Nations Security Council Sanctions Lists.


NGEL GLOBAL is a partner of Ngel Partners Pte. Ltd., licensed and regulated by LABUAN FSA. (Ngel Partners Pte. Ltd.'s license number is MB/20/0048.)
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